IT Effictiveness Case Study

The Challenge

A commercial manufacturer of consumer goods with 300 employees across multiple locations nationwide found itself with high IT operational expenses, and Infrastructure performance challenges. The client needed to assess the current model and develop a roadmap that would allow them to lower cost, increase efficiency and provide alignment between the business and IT. The goals of the assessment included:
• The reduction of Operating Expenses
• Seamlessly upgrade their existing ERP solution to Microsoft Dynamics AX 2009
• Improve System Availability, Security, Flexibility and Reliability
• Address Deferred Maintenance of Existing Systems and Legacy Systems

The Haverstick Approach

Haverstick completed a comprehensive analysis of the current state and business objectives. Haverstick then designed a solution that directly supported the client’s goals and from that developed a transition and support plan. The execution of the plan included processes and technology that provided better efficiency and promoted communications and alignment between the business and IT. Components of the solution included the following:
• Leveraging IT Service Management processes developed around an ITIL framework to improve service levels
• Performing a Server Consolidation by leveraging VMware technology
• Working together with the clients application group to plan and implement the new Microsoft Dynamics environment
• Implementing a Systems Availability Improvement Plan
• Reducing costs for the client by leveraging Haverstick’s shared resources and processes

The Results

The client now has an IT model that provides a flexible and adaptive environment to accommodate changes and future growth. As a result of this initiative, the client was able to realize efficiencies in the following areas:
• Reduced operating expenses by 7% or $1.4 million over a 3 year period and increased end user satisfaction to 95%.
• IT infrastructure costs were reduced from $2.6 million to $1.5 million annually.
• Over $190,000 reduction in hardware/software cost

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