IT Service Management

How do I align the delivery of IT services with the needs of the business?

Your Challenge

• I need to improve quality and levels of IT Service provided to the business
• I need to optimize IT costs
• I need better alignment of IT to the business
• I need to fully understand all components of my IT costs
• I want my IT organization to be more reliable and consistent
• I need to implement new or additional ITSM processes
• I want ITIL® V3 Foundation training

The Solution

The Haverstick IT Service Management (ITSM) practice leverages an Information Technology Infrastructure Library (ITIL®) based approach to assess the current state of the IT department, explore and document actions to gain greater effectiveness, provide a road map between current state and future state, and measure the benefits of the future state in financial terms. Our ITSM solutions include an ITSM Process Maturity Assessment, ITSM Implementation, and ITIL® V3 Foundation Certification Training.

The Approach

Depending upon the specific nature of the organization, Haverstick’s ITSM solution would be tailored to include one or more of the following services:

• ITSM Process Maturity Assessment - A common question for organizations considering an ITSM implementation is “where to start?”. The ITSM Process Maturity Assessment reviews an organization’s current service management environment and identifies deficiencies and potential quick-wins.
• ITSM Implementation - Successful businesses continually evolve and change—is the IT organization part of this evolution? From an IT perspective, an effective ITSM implementation helps IT organizations establish a “service culture” more finely tuned to business needs, while improving operations and building better IT services. From the business perspective, an ITSM implementation helps optimize the use of IT services and reduce long term IT costs.
• ITIL® Version 3 (V3) Foundation Certification Training - ITIL® Version 3 (V3) Certification Training will provide your team the education to establish a repeatable framework for IT processes that clearly identifies roles & responsibilities, helps reduce costs, and improves the ability for an organization to measure performance. Haverstick’s ITIL® V3 Foundation Certification training combines the instruction needed to successfully complete the certification exam with “real world” use and application of ITIL®.

Learn More